Working on behalf of the Community

Useful contacts for Isle of Wight/Ryde residents

Isle of Wight Council website – www.iow.gov.uk

Please contact organisations directly for more information and opening times.

Organisation: Contact: Help offered:

Suicide Prevention and Intervention – Isle of Wight Tel: 667 247 Available 24 hours a day 365 days of the year. SPIIOW is a registered charity who seek to save lives from suicide across the Isle of Wight.

Samaritans Tel: 116123 24 hours a day confidential service Support for people who have feelings of distress or despair.

Islehelp Tel: 01983 823898 Email: enquiries@iwcab.org.uk Help in a crisis. Advice and information on benefits, money issues, rent concerns, referrals to Isle of Wight Foodbank.

Foodbank Tel: 01983 292040 Foodbank

Citizens Advice Tel: 0808 2082138 for free, Monday to Friday, 9am to 5pm. Talk confidentially with a trained Citizens Advice adviser. They can help provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from Isle of Wight Foodbank.

Isle of Wight Autism Support Hub Tel: 07498 500607 Facebook Skype – search for IOW autism support hub Email support@aimisleofwight.co.uk For autistic adults and their families and parents/carers of autistic children and young people.

Alzheimer’s Society Dementia Connect Support Line Tel: 0333 150 3456 Support Care Team Tel: 0330 333 0804 IW office: Local support for anyone affected by dementia. iowdementiasupportss@alzheimers.org.uk Opening hours vary over Christmas

Stroke Association Local Stroke Support

Isle of Wight Tel: 01983 898301 Email: iow@stroke.org.uk We offer support to stroke survivors and their close network.

Wessex Cancer Trust,

Isle of Wight Tel: 01983 524186. 10 am to 3 pm, Tue to Fri Email: isleofwight@wessexcancer.org.uk Support line for people affected by cancer.

Carers IW Carers IW Helpline Tel: 01983 533173 7 days a week 8am to 8pm Mon to Fri 10am to 4pm Sat to Sun Email: info@carersiw.org.uk Advice and support for unpaid Carers.

Priority Services

Registers Electricity: 0800 316 5457 (0800 316 5457 text phone)

Water: 0330 303 0277 http://www.southernwater.co.uk/register-forindividual-needs

Gas: 0800 072 8625 or 0800 294 8604 if you’re a Pay as You Go customer. Or contact by textphone on 18001 0800 072 8626. https://www.britishgas.co.uk/Priority-Service-Register Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.

RNID (Isle of Wight) Tel: 01983 529533 Email: iow@hearingloss.org.uk RNID are continuing to provide support.

Daisy Bus services Please call the minibus driver the day before travelling: Portsmouth: 0799 000 1072 Southampton: 0774 777 6874 Transport links for Island cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital.

Homestart Tel: 01983 533357 Support for families with young children

IW Fire Service Tel: 01983 407075 Email: fire.communitysafety@iow.gov.uk Free home fire safety check

Age UK (IW) Tel: 01983 525282 Advice on benefits/ grants and handyman service

Tidal Family Support

Tel: 01983 639 793 For everyone affected by family separation

Pension Credit Tel: 0800 99 1234 Pension Credit entitlement check

Storeroom Tel: 01983 298679 Furniture project

The Footprint Trust Tel: 01983 822282 Email: info@footprint-trust.co.uk Impartial information on saving energy and water in homes on the Isle of Wight.

Other useful numbers

St Mary’s Hospital 01983 822099

Isle of Wight Council 01983 821000

Emergency Services 999

Member of Parliament (Bob Seely) 01983 220220

Non-emergency Ambulance/Fire/Police 101

Red Funnel Ferries 02380 019192

Non-emergency NHS 111 Rail Enquiries 03457 484950

Island Roads (24hrs) 01983 822440 Wightlink 0333 999 7333

Crimestoppers 0800 555 111

Social Services (Adult) 01983 814980

Environment Agency 0800 807 060

Social Services (Children) 0300 300 0117

Floodline 0345 988 118

Electricity Emergency 0800 072 7282

Gas Leaks 0800 111 999

Southern Water 0330 303 0368

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