Working on behalf of the Community

Help Numbers and Contacts

Phone numbers and contact details for support for Island residents:

Please only use the most recent edition and check with all providers before travelling.

The information contained in this document is as most recently provided to People Matter IW by each organisation.

Updated 24th May 2022

  Organisation:  Contact:  Help offered:
  Isle of Wight COVID-19 helpline          Call 01983 823600 or email contact.centre@iow.gov.uk. Opening hours: Monday to Friday – 8am to 6pm; Saturday – 9am to 1pm   Website: www.iowcoronavirus.co.uk    The Isle of Wight COVID-19 helpline on 01983 823600 is for anyone who needs information or who has concerns about COVID-19.  
    Find Your Care        For more information, charges and options for this service please contact:   Find Your Care c/o PARES The Independent Living Centre 1 and 2 Bernard Way Newport Isle of Wight PO30 5YL   Phone: 01983 685348   Email: findyourcare@peoplematteriw.org   Website: www.peoplematteriw.org        People Matter IW are providing a new service to help people who are self-funding to enable them to access Care and Support in a person-centred, timely way. This will provide choice and control for self-funders. It will give information and advice to ensure they get the support they choose. Are you looking for a Personal Assistant? Home Care Agency? Or a Care or Residential Home?   Ring 685348 for more details.  
  Healthwatch Isle of Wight  Phone: 01983 608608     email:  enquiries@healthwatchisleofwight.co.uk      Information, advice and signposting service for people relating to health and social care. Share your views and help make local NHS services better.  
  IW Council Safeguarding Team            Worried that an adult who is vulnerable may be at risk of or experiencing abuse or neglect?   Please contact the Adult Safeguarding Team at the Isle of Wight Council on 01983814980, or email safeguardingconcerns@iow.gov.uk  Contact us if you are worried about an adult who is vulnerable and may be at risk of or experiencing abuse or neglect    
  Samaritans    Tel: 116123 or e mail: jo@samaritans.org.   www.samaritans.org/branches/isle-of-wight/   The Samaritans provide 24 hours a day confidential service  Support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.    
  Learning Disability Support Centre IW    New service opening on Monday 13th June 2022   The Learning Disability Support Centre IW is opening on Monday 13th June.   It is located at the Holyrood Hall, High Street, Newport.   Contact: Lee White – Learning Disability Support Centre Project Lead for more details.   Telephone: 01983 685348 Lines open: Monday – Thursday 10am – 4pm Email: LDSC@peoplematteriw.org   Website: www.peoplematteriw.org    People Matter IW introduces, The Isle of Wight Learning Disability Support Centre – a fresh and dynamic centre for adults with a Learning Disability.   If you have a learning disability and want to know how we can support you find out more about the services we offer and book an assessment  
  YouFirstIW      Tel no’:  08002346266    YouFirstIW is the local charity to contact if anyone is suffering Domestic Abuse and in need of a Refuge  
  WightDASH/WOW  Tel: 01983 825981 to speak to someone   Email:  hellowow@wightdash.co.uk    We are based in Newport with many activities to help women. There is an outreach programme.   We are an Island charity, working for all women on the Island.    We are an organisation determined to address the difficulties that domestic abuse, poor mental health, substance misuse, loneliness and isolation and many other factors, cause to women in our community.  
  Isle of Wight Positive Minds   (Two Saints/Mind District)  Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening hours:   Monday to Friday – 5pm – 10 pm, Weekends and Bank Holidays – 10am – 10 pm    Support around mental health and wellbeing      
  Stroke Association Local Stroke Support, Isle of Wight      If you or someone you care for has had a stroke, ring: 01983 898301 or email: iow@stroke.org.uk Stroke Association Helpline: 0303 3033 100   Helpline from a textphone: 18001 0303 3033 100 Website: www.stroke.org.uk    We offer support to stroke survivors and their close network  
  Alzheimer’s Society              Dementia Connect Support Line –           0333 150 3456   9am – 8pm Monday – Wednesday: 9am – 5pm Thursday and Friday, 10am -4pm Saturday and Sunday   Our local activity group runs on 2nd Tuesday of the month, please contact us for more details.   Our local staff can be contacted via email:   HIP@alzheimers.org.uk    Advice, information and support by phone or email to anyone affected by dementia; people living with a diagnosis, carers or family.
  Isle of Wight Prostate Cancer Support Group        Phone: 07568 2452 24   Email:  iwpcsg@gmail.com Website:  www.iwpcsg.org   Talk to people who have been through diagnosis, treatment and after care.    Information, advice and signposting support and services.    Advice about claiming ferry transport costs.    Free PSA blood tests.   Next PSA event in July in Newport. Book via the IWPSCG website  
  IW Family Centres – Barnardo’s  Email iowfamilycentres@barnardos.org.uk   or phone between 9am – 4.30pm   Ryde Family Centre 01983 617617 East Newport Family Centre 01983 529208 Sandown Family Centre 01983 408718   Facebook page – Isle of Wight Family Centres   Website for Information – Barnardo’s Family Space: https://www.isleofwightfamilycentres.org.uk    Information advice and guidance for parents of children 0 – 19 years.   Get in touch if needing advice or support or more information        
  Working Towards Wellbeing    www.workingtowardswellbeing.org.uk   FB page – workingtowardswellbeingIW   WTW are also on the the Isle of Wight Community Mental Health Support Hub website.   https://www.iwmentalhealth.co.uk/local-support-adult-mental-health   You can refer yourself to this service either through their website or by using a referral form.  Support in retaining current employment   Support in securing new employment   Support for the self employed   Guidance in applying for relevant benefits   Guidance in applying for mortgage holidays and council tax breaks  
    Wight Sense – the Island’s Sensory Service    Wight Sense is very happy to receive self-referrals or referrals from family and friends.   The service is also happy to take referrals from any statutory or voluntary sector service who is working with a person who may benefit from this specialist support, provided they have the person’s consent.   You can access the service by emailing info@wightsense.org.uk   or by ringing 01983 240222.   Please do not hesitate to get in touch for further information.        Wight Sense provides specialist sensory support for local people with sensory loss.   This includes assessments, individual home-based visits, mobility training, practical help and advice and help for people, with sensory loss, to remain independent and confident in their daily lives.     Anyone with a hearing impairment, visual impairment, or anyone who is deaf/blind or who has dual sensory loss may access the service.  
  ‘No Limits – Space 4U’   (Isle of Wight mental health crisis helpline for children and young people)    Space 4U now accessible by phone or webchat on: Monday 5pm to 8pm, Tuesday 11am to 1pm, Wednesday 5pm to 8pm, Friday 10am to midday.   To speak to a youth worker in these times, call 0774 1665182 or visit nolimitshelp.org.uk to speak to a youth worker on webchat.   For further details, phone 02380 224224, email enquiries@nolimitshelp.org.uk or visit https://nolimitshelp.org.uk/get-help/support-groups/    Support for young people (11 to 17yrs) to de-escalate emotional crisis and promote positive mental health.  
  AIM – Autism Inclusion Matters      Telephone 07498500607   Facebook @aimisleofwight   Email support@aimisleofwight.co.uk   Our face-to-face groups have reopened in the community to provide advice and support where needed. You can find dates and times of groups at: https://bookwhen.com/aimisleofwight  Peer support.   Talk to people with lived experience and who understand.   For Autistic adults and their families and parents/carers of autistic children and young people    
  Mencap – Learning Disability Helpline (national)    You can call the Learning Disability Helpline on0808 808 1111, we’re here from 9am to 3pm, Monday to Friday.   Or you can fill in our online form or   email us at helpline@mencap.org.uk.    At the moment a lot of people are worried about a lot of things. We have been asked lots of questions about Covid and what it still means for people with a learning disability. You can also ask us questions about things that aren’t to do with Covid.  
  Bodster Equine Assisted (Community Interest Company)        Mr Giles Boddington   Or Mrs Jo Boddington On   07887876138   Open 9am-5pm Monday to Friday   Website: www.eaqbodster.co.uk   Email: joandgi@googlemail.com    Support for people with depression/ Mental health needs through spending time with our ponies on the ground (No riding involved)   Support to: complete Mindfulness activities complete courses to increase positive mental health
  Isle of Wight Community Mental Health Support Hub (website only)    iwmentalhealth.co.uk  Self-help, links to apps, videos and workshops, helpline numbers, local support services  
  Footprint Trust    01983 822282 E mail: info@footprint-trust.co.uk   Website: www.footprint-trust.co.uk    Help and advice around fuel poverty Guidance on energy matters  
  Citizens Advice  Adviceline: 0800 144 88 48 and   Textphone: 18001 0800 144 8884   https://www.citizensadviceiw.org.uk/    Money, benefits, housing or employment issues  
  Wessex Cancer Trust, Isle of Wight               Help line is operational 10 am – 3 pm Tue – Fri on 01983 524186.   You can also email enquiries to:   isleofwight@wessexcancer.org.uk     Support line for people affected by cancer or those supporting somebody affected by cancer  
  Carers IW                                                Carers IW Helpline 533173 – 7 days  8am – 8pm Monday – Friday and 10am – 4pm Saturday and Sunday (Urgent or working carer calls) Email: info@carersiw.org.uk   Carers Lounge Supporting Carers at St Mary’s 822099 ext. 2568 or email carerslounge@carersiw.org.uk   Carers Lounge Supporting Carers at Sevenacres 822099 ext. 2401 or email carerslounge@carersiw.org.uk   We are seeing carers face to face at the centre and all our groups and home visits are up and running. Training and groups are running. Carers IW Video Calls – we can use a variety of technology to have a video call with you.   Carers IW Carers Assessments We will offer these via a visit or the telephone, video call or a pre-booked appointment at the Centre.   We offer a variety of support from emotional support, gym, craft, self-care café, training, quiet days, RITA sessions, dementia forum, male carers evening social, mental health carers drop in, information & Advice.    Advice and support for unpaid Carers.   If you feel the need to have a regular telephone call with us, please do ask.   For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties.   If you are struggling with any aspect of their illness, please do ring us.    
  Veterans Outreach Support    If a veteran, their spouse or carer needs urgent support they can contact us directly on 02392 731 767. Our local contacts are:   Tony Gear: 07584 308959            Tony.gear@vosuk.org Jan Brookes: 07385 380228          Jan.brookes@vosuk.org    Provision of welfare, wellbeing and mental health services for veterans. We are here to support them.
    Priority Service Registers        Electricity: 0800 316 5457 (0800 316 5457 text phone) www.ssen.co.uk/PriorityServicesRegister/   Water: 0330 303 0277 http://www.southernwater.co.uk/register-for-individual-needs     Gas: 0800 072 8625 or 0800 294 8604 if you’re a Pay as You Go customer.   Or you can contact by textphone on 18001 0800 072 8626. https://www.britishgas.co.uk/Priority-Service-Register      Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.  
  Ventnor Community Foodbank    We are open 10.00 am to 12.00 noon on Tuesday and Thursday at Ventnor Baptist Church in Pier Street. Please call 07862 247694 for details. We are still here to help and do not require a voucher or a referral.   Contact: ventnorcommunityfoodbank@gmail.com  Help with foodstuffs for the people of Ventnor          
  Baby Box Isle of Wight      Contact: 07850 263477 Appointment system only at present   www.facebook.com/BabyBoxIOW   No voucher or referral required    Baby Box provide clothing, nappies, baby food, wipes and other items to families on the Island
  Daisy Bus services (information provided by Wessex Cancer Trust)  Running to revised timetables (meeting Red Funnel car ferry and Hovertravel) and free of charge. Check all timings carefully.   Please note: Call the minibus driver the day before travelling:   Portsmouth: 0799 000 1072 Southampton: 0774 777 6874  Transport links for Island Cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital.   Booking advised on Hovertravel
  Cross Solent Travel Scheme (information provided by Wessex Cancer Trust)  Wightlink and Red Funnel car ferries now running to new, different timetables   FastCat – running a new timetable Red Jet – running a new timetable   www.wightlink.co.uk or by phone: Customer service: 0333 999 7333.   If you would prefer to remain in a vehicle, email customerservices@redfunnel.co.uk 10 days in advance of your journey.

There are 2 free parking spaces at East Cowes for NHS patients travelling on the car ferry by foot. Call Red Funnel Customer Services on 02380 248501 to request a space. 
  Cancer and Renal patients can claim refunds on car ferry travel Red Funnel: £10.60 return (day return or period return) for all NHS patients. Pre-book.   Red Funnel staff are to ensure that patients travelling will be offered extra space on board. Ask any member of staff for this help.
  Adult Social Care hotline for PAs for Covid19 queries    01983 821000 extn 6322  Advice for Personal Assistants

“Your Voice, Your Care, Your Support, Your Independence”

Our Independent Living Centre is open to the public.

Appointments are being run in line with government guidance.

You can contact People Matter IW on 01983 685348

Lines open 10.00am – 4.00pm Monday to Thursday

Email: admin@peoplematteriw.org

Web: www.peoplematteriw.org

Please be aware that the information contained in this document is as most recently provided to People Matter IW

by each relevant organisation.

People Matter IW does not accept responsibility for any incorrect information supplied by a third party.

In every case, individual organisations should be contacted for more detailed information on their services.

People Matter IW Registered Charity Number: 1150937 (England and Wales).

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